Institution Name: Lexington VA Medical Center, affiliated with the University of Kentucky Hospital
Submitter Name: Wesley A. Stephens, MD
Co-Authors: Madeline J. Anderson, DO; Brittany E. Levy, MD, MPH; Sherry Lantz, MSN; Andrew M. Harris, MD; Melissa R. Newcomb, MD, FACS
Name of Case Study: Surgical Intraoperative Handoff Initiative: Standardizing Operating Room Communication using SHRIMPS
This case study is published in the Journal of the American College of Surgeons (JACS).
Operating room (OR) handoffs are not universally standardized, though standardized sign outs have been proven to provide effective communication in other aspects of healthcare.
A frontline stakeholder approached the quality improvement (QI) team with concern regarding inadequate quality surgical technician handoffs during staff changes. An audit tool was created for a pilot cohort of 23 cases to evaluate surgical technician handoffs from 5/2022 through 11/2022. Handoffs occurred in 82.6% of cases. Elements of handoff varied significantly, with an average of 34.4% completion of critical handoff elements.
The Lexington VA Health Care System is one of the leading healthcare systems serving veterans in the VA Mid-South Health Care Network. They are an innovative care center within the Veterans Integrated Service Network (VISN 9), which includes medical centers and clinics across Tennessee, Kentucky, Arkansas, Indiana, Mississippi, and Virginia. Their commitment to excellence ensures that veterans receive the highest quality of care across a wide range of specialties and services.
As a teaching hospital, the Lexington VA is proud to be affiliated with the University of Kentucky Hospital and offer residency training in major medical and surgical specialties and subspecialties, helping to shape the next generation of healthcare providers. The facility has eight fully equipped operating rooms, supporting 14 diverse surgical service specialties, and providing care 24/7. The operating room completes roughly 875 cases per quarter, amounting to over 3,500 surgical cases annually. A wide range of procedures are offered, including complex surgeries such as robotics, endovascular neurosurgery, and surgical oncology, ensuring that veterans receive advanced, high-quality surgical care around the clock.
The audit findings were reviewed with stakeholders. In response, the team, in collaboration with OR staff, developed a standardized communication checklist with the acronym “SHRIMPS” (Sharps, Sponges, Hidden or held items, Replaced items, Instruments & Implants, Medications, Procedure overview, Specimens). The team chose the SHRIMPS acronym to be a helpful mnemonic device for surgical teams. This checklist was displayed prominently in all ORs at the Lexington VA Medical Center.
The Surgical Intraoperative Handoff Initiative was developed through the collaboration of OR leadership, OR quality improvement team, and frontline stakeholders, including current scrub personnel who provide relief to colleagues during breaks. Stakeholder meetings were held and initial audits were conducted to obtain baseline data. Working with stakeholders, all critical elements of the handoff between scrub personnel were identified and structured within a simple, memorable acronym. A SHRIMPS visual cognitive aid was developed to ensure discussion of critical information in each handoff (sharps/sponges on the field, hidden/held items, replaced items, instrument needs/items on the Mayo stand/implants, medications on the table/medications already administered, point in procedure with anatomy orientation, specimens collected/to be collected).
SHRIMPS is listed on the VHA’s Diffusion Marketplace and was a winning innovation in the 2023 VHA Shark Tank competition, being named as a promising practice. The listing can be found on the Diffusion Marketplace.
To implement SHRIMPS handoffs, a scrub personnel champion was needed to lead and educate staff, report metrics during staff meetings, and to gather feedback from these important stakeholders during SHRIMPS implementation. An auditor was also needed to be engaged, either the OR nurse circulators who are already in the room or a dedicated quality improvement team member.
The SHRIMPS visual cognitive aid was printed, laminated, and affixed to the OR wall in a convenient location for scrub personnel. Ideally this would be located near where the back table was set up to minimize disruption during cases and allow ease of access to this tool. No funding was utilized for implementation at our institution. Resources needed include access to a printer and staff with time to collect and analyze audit data.
In the initial Plan-Do-Study-Act (PDSA) cycle, piloted in urology, general surgery, and neurosurgery, 100% of the 15 observed cases included handoff, averaging 76 seconds per handoff. Additionally, 100% of cases announced a handoff to the surgeon, and all elements were addressed 99.6% of the time. PDSA cycle 2 involved implementation to all service lines. Of the 68 cases observed, 100% included handoff, averaging 69.4 seconds per handoff, with 98.2% of elements addressed. Announcements of handoffs to the entire OR team were done 97.1% of the time, ensuring all staff were aware of personnel changes.
Engagement and involvement of stakeholders, with relevant staff including surgical technologists, OR nurse circulators, surgical leadership, and other members of the operative team, is critical to ensure successful implementation of this practice. Inherent to all quality improvement work, this first involved stakeholder meetings to achieve buy in from frontline staff, and continuous engagement with staff to receive feedback regarding institution-specific barriers to implementation. We were fortunate to have buy in and support form frontline stakeholders, surgical leadership, and the executive leadership team at our institution which is largely why this was so successful at the Lexington VA Medical Center. Design and implementation of SHRIMPS involved multiple Plan-Do-Study-Act (PDSA) cycles to refine this practice. One change which occurred during implementation was the addition of “Surgeon aware” to the first S of the SHRIMPS mnemonic after audits revealed this element to be missing frequently during SHRIMPS handoffs.
Topline and frontline OR stakeholders, surgical technicians, and circulating nurses were engaged with the QI team. This approached help with buy-in from the people using the tool.
The introduction of a standardized handoff protocol substantially improved communication among OR staff, ensuring critical information was transferred consistently.
Enhanced communication reduced potential patient safety risks and highlighted the importance of standardized handoff tools in improving surgical outcomes.
The success of the SHRIMPS protocol highlights the significant impact quality improvement programs can have in health care—by implementing standardized handoff protocols, operating rooms can achieve better communication, fewer errors, and enhanced patient care. Study authors advocate for the widespread adoption of such tools to ensure reliable and efficient information transfer in surgical environments.