Services Provided to Hospitals

A. SCR Training, Education, and Support

The American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP^®) will provide web-based training, education, and support to the Surgical Clinical Reviewers (SCRs) during regular ACS NSQIP business hours (Central Time Zone):

• Initial web-based training sessions for new SCRs
• SCR conference calls
  • Clinical support and communications 

B. Monitoring of Data Accrual Rates and Data Sampling Methodologies

The ACS NSQIP will monitor accrual rates and data sampling methodologies and make recommendations for Hospitals that are not meeting the program requirements. These hospitals will then be contacted directly to discern the reason for any discrepancies and to discuss a plan of action for correcting them.

C. Clinical Performance Improvement Reports

The ACS NSQIP has developed a set of reports for use by the hospitals in support of their clinical performance improvement efforts. These reports will allow hospitals to view their surgical data in summary and detail and to benchmark their results against other participation hospitals. These reports include:

• On-Demand Risk-Adjusted Smooth Rates Reports
• Non-Risk-Adjusted Online Reports & Benchmarking Tools
• Risk-Adjusted Interim/Semiannual Reports

D. IT and Customer Service Support

The ACS NSQIP will supply customer service and technical support to Hospitals including the set-up of new Hospitals; quality assurance and monitoring of software performance; occasional and reasonable ad-hoc report generation for Hospitals; help desk support for SCRs; software set-up and support for workstation software; and software and application maintenance and enhancement. These services will be provided during ACS NSQIP regular business hours (Central Time Zone).

E. Software

The ACS NSQIP Registry on the Quality Data Platform and XML Uploader (a data automation schema) are available to hospitals to increase productivity of data collection.