American College Of Surgeons - Inspiring Quality: Highest Standards, Better Outcomes

Dealing with Toxic Personalities

Jo Shapiro, MD, FACS

Presented by Jo Shapiro, MD, FACS
Monday, August 26, 2019
7:00–8:00 pm (CDT)

This webinar will focus on managing conflict with difficult personalities, including identifying specific behaviors, as well as developing communication and coping strategies to handle such personalities.

Learning Objectives

  • Characterizing behavior patterns of toxic personalities
  • Understanding one’s own emotional responses to toxic behaviors
  • Developing coping strategies to handling toxic behaviors

More about Jo Shapiro

Jo Shapiro, MD, FACS, is a surgeon at the Brigham and Women’s Hospital (BWH) in Boston, MA, and an associate professor of otolaryngology at Harvard Medical School. In 2008, she founded the BWH Center for Professionalism and Peer Support where she served as the director for more than 10 years. During that time, the center became a model for institutions seeking methods to enhance trust and respect and to help improve clinician wellbeing.  She served on the Ethics and Professionalism Committee of the American Board of Medical Specialties and has held multiple educational leadership roles including: senior associate director of Graduate Medical Education for Partners HealthCare, founding scholar of the Academy at Harvard Medical School, and president of the Society of University Otolaryngologists. She was one of BWH’s first woman division chiefs. She serves on the faculty of the Harvard Leadership Development for Physicians and Scientists. She has an active surgical practice treating adults with oropharyngeal dysphagia. She was named as a finalist for the Schwartz Center Compassionate Caregiver Award. In 2019, Harvard Medical School gave her the Shirley Driscoll Dean’s Award for the Advancement of Women’s Careers.

She is involved in global health medical education and training including as professor of professional behavior and peer support in medicine through the academic track at Groningen University Medical Center in The Netherlands; visiting professor and otolaryngology residency program advisor for Mbarara University of Science and Technology (MUST) in Uganda (in partnership with the Massachusetts General Hospital Division of Global Health); and having served as a member of the Israeli Commission for Higher Education International Committee for the Evaluation of Medical Schools in Israel. In 2019 she was awarded an Honorary Fellowship in the Royal College of Surgeons Ireland.

Dr. Shapiro received her BA from Cornell University and her MD from George Washington University Medical School. Her general surgery training was at UC San Diego and then UCLA. She did her otolaryngology training at Harvard, followed by a year of a National Institute of Health Training Grant Fellowship in swallowing physiology. She has been a faculty member in the department of surgery at BWH since 1987. She is married to an internist, and they have three children.

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