American College Of Surgeons - Inspiring Quality: Highest Standards, Better Outcomes

Session Code: PS128
Title: Dealing with the Difficult Patient: Survival Strategies
Date and Time of Session: Monday, October 28: 4:15 pm - 5:45 pm
Location: Moscone Convention Center - Room: MS 160
Description: Up to fifteen percent of patient-physician encounters are rated as difficult by the physicians involved and may include angry, frightened, or resistant patients, manipulative patients, non-compliant patients, and frequent fliers. Certain characteristics can create circumstances in which surgeons materially contribute to or are responsible for the difficulties. Situational issues, such as language barriers, cross-cultural issues, and the need to relay bad news can also make for challenging encounters. In this panel session, we present some common scenarios that surgeons may encounter in their practice with difficult patients (and their families), along with practical strategies for handling them from two experts in conflict management.
CME Credit Hours: 1.5
Webcast Package Available: Yes
Audio Package Available: Yes
Ethics (ETH), General Surgery (GEN), Education / Outcomes & Safety (EDU)
Sponsored By:
Women in Surgery Committee, Committee on Ethics
Program Participants:
Jamie Jones Coleman, MD FACS
Annesley W. Copeland, MD, FACS
Speaker The Difficult Patient: the Angry, Belligerent, (Physically Violent?) Patient
Mary E. Klingensmith, MD, FACS
Speaker The Difficult Patient: "God Will Heal My Child"
Celeste M. Hollands, MD, FACS
Speaker The Difficult Patient: the Vasculopath Who Refuses to Quit Smoking
Melina R. Kibbe, MD, FACS, FAHA
Speaker The Difficult Patient: Body Dysmorphia
Mary H. McGrath, MD, MPH, FACS
Speaker The Difficult Patient: How to Improve Communication
Andrew L. Parker, PhD
Speaker The Difficult Patient: the Risk Management Perspective
Susan Penney, JD
Panel Discussion