CoC Flash Receipt Problems

We frequently receive correspondence stating that an individual has not received CoC Flash or other CoC special announcements by e-mail even though he or she has subscribed or received it in the past. Provided our database indicates that we currently have an accurate e-mail address, there are two possible reasons CoC Flash may not be received.

First, an e-mailbox may be full at the time we send the issue. Therefore, our e-mail is refused and returned.

Another possibility is that the recipient's e-mail server receives the CoC Flash, but due to e-mail parameters established by that recipient's Information Services Department, it is not allowed to go through to the e-mailbox. While the CoC screens each issue of CoC Flash against "spam" software to ensure delivery, some systems will still refuse the e-mail. If you believe this might be the problem, we suggest you contact your IS Department to see if something could be done on that end so you can successfully receive the newsletter each month. During the interim, you can continue to view the newsletters online.

Please take both possibilities into consideration before contacting coc@facs.org. If you have recently changed your e-mail address, we encourage you to notify us.

Online January 30, 2004

CoC Flash

Commission on Cancer